Contact Us
Your experience on Pure is our priority. Our support team works 24/7 to ensure everything works smoothly.
When should you contact us?
- Safety issues (scam, catfishing, identity theft, harassment, threads etc)
- Issues with the app (bugs, unexpected behavior)
- If you discover yourself blocked or banned
- Payment issues
- Technical issues
- If you just want to say hi or get an ultimate dating advice
- Literally anything you need to tell us
How to reach us
Contact our support at contact@thevelvet.app
For account related issues we will need your user ID.
You can find it in the app by clicking on the mask icon, then on settings menu.
Please be ready to provide detailed information about any issues you're experiencing and we will be happy to assist.